How to Report a Power Outage to Meralco and Track Its Restoration

Stay Informed and Empowered

Experiencing a power outage can be frustrating and inconvenient. Fortunately, Meralco provides several options for reporting outages and staying informed about their restoration progress.

Report an Outage Quickly and Easily

• Online: Visit the Meralco outage reporting page and fill out the necessary details.
• Mobile App: Download the Meralco mobile app and report outages directly from your smartphone.
• Call Center: Call Meralco's 24/7 hotline at (02) 16211 and provide your account number and outage information.

Track Restoration Progress

Once you have reported an outage, you can monitor its restoration status.

• Outage Map: Visit Meralco's outage map to view real-time updates on outages in your area.
• Social Media: Follow Meralco on Facebook and Twitter for updates on major outages and restoration progress.
• Text Message: Sign up for Meralco's text message alerts to receive notifications about outages and restoration updates.

Meralco's Restoration Process

Meralco prioritizes restoring power to critical infrastructure, such as hospitals and communication networks. Depending on the severity of the outage, restoration times may vary.

Meralco's website provides an overview of their restoration process, including:

• Assessing the extent of the damage
• Isolating the affected area
• Repairing or replacing damaged equipment
• Testing and restoring power

Tips for Reporting Outages

• Provide clear and accurate information about your location and the outage.
• Note the time and date the outage began.
• Stay informed about restoration progress through Meralco's various communication channels.
• Contact Meralco if your power is not restored within the estimated time frame.

Stay Safe During Outages

• Use flashlights or battery-operated lanterns instead of candles.
• Avoid using generators indoors.
• Unplug electronic devices and appliances to prevent damage from power surges.
• Check on elderly or disabled neighbors who may need assistance.